FAQ
Free Shipping
We offer free shipping when you order two or more boxes of our balls.
Timeline
We do our best to ship out in-stock orders the very next business day. Once your order leaves our warehouse, you can expect delivery within the next 2-7 business days.
Tracking
If you would like to know how far off your order is, please email us at hey@monch.com.au and we’ll email you back a tracking number.
Where do we ship?
We currently deliver all over Australia.
Returns and exchanges
If for any reason you are unhappy with your order, please email us at hey@monch.com.au and we will endeavour to either replace your order or issue you with a refund.
Returns or exchanges must be made within 30 days of their delivery date. In addition to this, there must be no more than 2 balls missing from each returned box for a full refund.
Please note we do not cover return shipping costs.
Returns should be mailed to:
Mönch Foods
20 Guilfoyle Avenue
Coburg North, VIC, 3058